Year: 2025

fantastic customer service

heather Dec 12, 2025

Great service, very friendly staff!

Pete Kelly Jul 7, 2024

Had some muffler work done with these guys a while back and they identified my worn muffler was still under warranty and honoured the warranty when the shop that originally did the work would not honour the warranty. Very easy to work with and the slushy machine is the cherry on top. Would highly recommended

Daniel De Dec 12, 2025

The besr service available. Started when booking an appointment till the end. Everything was explained clearly including pictures of the damaged parts. They also quoted different options and the urgency of the repair. I highly recommend. They make you feel at ease and not pressured. Sam is an amazing service advisor.

Stephen Holden Dec 12, 2025

True Centre team and service are exceptional! From the initial phone booking with Kaley, she was friendly and accommodating. Sam, the service advisor, is very knowledgeable and makes you feel comfortable as he guides you throughout your service visit. Jason, the Technician, is thorough in going above and beyond in ensuring your vehicle is safe and professionally taken care of. I had a great experience at this business and would highly recommend to anyone! When returning to my vehicle to leave, a heartfelt surprise was left for me that I have never had at any previous auto centre.They truely show how they appreciate your business and make you feel special.

Lona Caldwell Dec 12, 2025

Excellent service

Laura Paige Dec 12, 2025

Customer service was excellent. My ride back home was so nice . The job on my car was done perfectly. Excellent service in general…

OMEZUE UJU Jun 6, 2025

I had a tough experience last week when they delayed the service on my vehicle and then did not perform the service properly. But to their credit, once management heard what happened, they contacted me immediately, appologized and offered to make things right. I went back yesterday, they fixed my vehicle properly and swiftly at no charge and loaned me vehicle while they were doing it. Good on them for admitting their wrong and rectifying it.

Richard Grenier Nov 11, 2025

In a lot of venues, I’ve been at public service is not priority. This place puts your service first fast as possible. Very good place to go take your vehicle. You can trust them. keep up the good work guys and girls

skri100 Dec 12, 2025

Very friendly trusting company. I never worry leaving my vehicle as I know it's in good hands. Awesome service everytime.

Nicki Nov 11, 2025

Great gang from front desk to work shop . On time and clean work . AAA+ Service

John Oct 10, 2024

True Centre not only took me in last min for my winter tires they were able to find me better tires. Along with their polite and helpful staff the shop notified me of a potential future issue that I needed to address right away for safety. Thanks for keeping me safe for my drives on these Northern Ontario hwys ( I average 40,000/year). I TRUST TRUE-CENTRE AUTO!

David Ottier Nov 11, 2025

Really fast turn around

Melanie Cookson Oct 10, 2022

Been going to True-Centre for years and always get great service on my vehicles. Staff are professional and friendly.

Alex Cianfarani Sep 9, 2017

very great service

Tar Ada Nov 11, 2025

Was able to get an appointment much quicker than expected. Vehicle was quickly repaired while I waited and was given a 42 point inspection which was not expected but greatly appreciated. Found two items needed repair and appointment was arranged within a week. Was offered a courtesy vehicle again not expected but will use. Estimated cost seems reasonable as compared to dealer price in fact $800 cheaper. Been going to garages for $45+ years never received a goody bag on way home. Will definitely be back

Les Wilson Nov 11, 2025

Superb customer service. Sam at the front desk very professional and helped me out-thanks man. Brought my vehicle in for warranty and they effectively worked out my problems with my vehicle and got my differential fixed. Thanks to the tech; I believe it was Shawn. I was also provided with a loaner car, not a lot of places do that so I do appreciate that. It was quite the costly repair so thank god it was covered. True centre definitely stands out on the inside aswell, place is sick!

Jeremy Meeuwse Nov 11, 2025

They are on the little bit of the high side for price but there service is good the people are nice and they did woek with me on a few things id recommend them

Hunter Barry Nov 11, 2025

I will always take my vehicles to True-Centre Auto. A well oiled machine. Everyone is on the same page, the communication is impeccable and the work is transparent and honest! Thank you to the entire team - our vehicle is running better than ever.

Phoenix McCoy Nov 11, 2025

After an overnight stop in North Bay en route to Nova Scotia, my 1987 Toyota Van wouldn't start. My wife's Google search led us to True Centre. The CAA tow truck driver who brought us to True Centre validated our choice. A " peace of mind " inspection revealed brake and suspension issues beyond the loose battery terminal which prevented ignition. Monica at the service counter put her feelers out for parts, some of which were challenging/ nigh on impossible to obtain, especially on short notice. My wife, Skye, also contributed vitally to this search. Supplied with the necessary parts, Andre the mechanic really dug into the repairs and did first rate work. We are grateful for his care and interest in our 37 year old vehicle and made the rest of our journey to Nova Scotia without incident. Highly recommended!

Richard Bryan Baker Nov 11, 2025

Excellent service, quick and good communication!

Joe MacDonald Nov 11, 2025

In my opinion, best garage in town . Honest ,fast and friendly. No big sales push on stuff you don't need . A simple suggestion of options while they are in doing work

Bruce Bryan Nov 11, 2025

We found this company on Google while traveling through North Bay recently. We needed a "Peace of mind" inspection and an oil change. Our vehicle is a 1987 Toyota van. Post inspection, we learned that some parts were needed in order to continue our journey to Nova Scotia. Monica was VERY helpful sourcing our parts which is not an easy endeavor! She was professional and kept us informed as our van was being serviced. Andre, the mechanic, is very skilled and his enthusiasm is so appreciated. He repaired and serviced our van and we made it safely back to NS without incident. My husband and I both highly recommend True Centre Auto Service. I especially like the Post Inspection Report! It was concise, with pictures and comments from the mechanic who did the inspection. We are truely blessed to have found this company in our time of great need! Warmest regards, Skye

Skye Lee Ann Stewart-Baker Nov 11, 2025

Great service.

dinu albert Nov 11, 2025

Thank you for the service. I am satisfied and recommend it to everyone.

Andrii Stukalov Nov 11, 2025

Thank you very much for the service) I really liked it. Keep it up.

Mariia Stukalova Nov 11, 2025

10/10 experience for my first time at true-center auto service! Very impressed by the teamwork and extremely welcoming staff.

Jessica Gore Nov 11, 2025

True Centre's team makes you feel like family and comfortable. Their prices and services are great. Stress free leaving your vehicle as you know it's in good hands.

TerryM NickiG Jan 1, 2025

Very good service, very satisfied all round.

Don Waylon G Nov 11, 2025

Got an oil change done. They were great

Susan Hilton Apr 4, 2023

Friendly, informative & efficient staff that made my experience wonderful!

Sue Cole Oct 10, 2025

True center did my oil change and tire rotation. Excellent service, friendly staff.

Linda Guertin Oct 10, 2025

Had nice customer service and quick to get me in.

Misty Dee Oct 10, 2025

Great customer service and support thank you

John Bishop Oct 10, 2025

Courteous, knowledgeable staff provides great customer service.

Dan Cuisia Oct 10, 2025

Fixed my daughter’s Honda Element on short notice just before she was planning to drive home to southern Ontario. They were flexible with timing and could accommodate her busy schedule. Thank you.

Jeff Straughan Oct 10, 2025

Excellent service! I felt like I was dealt with honestly and the price was very reasonable. Would absolutely return! Highly recommend.

Karen Filion Oct 10, 2025

10/10 service

Ethan Paul Oct 10, 2025

Is you are in North Bay and you need amazing mechanical help I would highly recommend this shop. They helped me out in a pinch. Great shop great people!!

Darrin Noels Oct 10, 2025

Broke town outside of town on a Friday of a long weekend. Called and had CAA tow me to the garage. The mechanic took a quick look and let me know what was wrong but unfortunately could not repair. Did not charge me anything for the service .

Derek Weisenberg Oct 10, 2025

Great service, effortless

Claude Lefebvre Oct 10, 2025

Truck broke at 8:30am and it was in the shop and fixed by noon. Special shout out to Le towing as well for the recommendation. Very good experience overall!

Brandon Heathers Oct 10, 2025

I had the best service ever! I was provided with a shuttle to work that morning and when it came to come pick me up that afternoon their shuttle wasn’t available so they sent a cab at their cost. There was a report submitted by text and by email with pictures and extensive details of their findings. They also did an excellent follow up. The stickers for the next oil change and tire torque are clear and legible. The little goody bag and pack of gum in my vehicle was a nice touch.

Julie Rioux Oct 10, 2025